Store Policy
EXCHANGE ONLY: If upon receipt of your purchase from 3Heartz.com you determine that the item needs to be exchanged (i.e. another size or color), you must report it within 24 hours of receipt of purchase by e-mailing info to Three_Heartz@yahoo.com. Please be sure to include the order number, an image of the item and your valid contact information in the e-mail. You must then ship the item back with appropriate tracking and insurance service through your carrier of choice, within the following 48 hours after you have reported the request for exchange. Once you have received the tracking/insurance information, please forward the information to Three_Heartz@yahoo.com. Upon receipt of product 3Heartz.com will contact you via the contact information provided to get the new item that you desire. Please be advised that there may be a chance that your item of choice may NOT be available and that it is best to have 2nd and 3rd choice options ready. 3Heartz.com will then ship your item of choice to the address provided and cover the applicable shipping fees for that particular item.
DAMAGED ON ARRIVAL (DOA): If you would like to submit an item for DOA review, you must do so within 24 hours of receipt of your order by e-mailing info to Three_Heartz@yahoo.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The e-mail MUST include your order number, item description, contact info and images of the items that are being submitted. Upon receipt of your submission 3Heartz.com will review and advise approval status. If approved, you will be issued a REFUND for the item(s). In order to do so, you must email Three_Heartz@yahoo.com.
REFUSED and/or UNDELIVERABLE PACKAGES: All refused shipments will be charged a 30% restocking fee based on the purchase price of the rejected merchandise(s).
All undeliverable packages due to incorrect name or address, or not present / failure to claim will result in a 20% restocking fee.
3Heartz.com will ONLY issue a refund if an item is found to no longer be available and/or damaged prior to being shipped out. Thank you for shopping with 3Heartz.com!